Last updated: 21 October 2026
These Cancellation & Refund Conditions explain how customers can cancel the Assistom services and when they can get a refund. They apply to restaurant booking requests, the Personal Assistant Plan and the Magazine, and complete the Terms & Conditions and the Terms of Payment. Assistom is operated by Novalane Operations LLC.
The booking request fee is paid at checkout and pays for handling the request: checking availability with the restaurant and attempting the booking. The request is handled immediately after payment, so it cannot be cancelled once it has been submitted.
The fee is due whether or not a table can be confirmed, and it is not refunded if no table is available. It is refunded in full in the event of an error by Assistom, such as a duplicate charge or a request that was never handled.
Once a booking is confirmed, cancelling or changing it is subject to the restaurant’s own conditions, including any deposit or no-show fee. Novalane Operations LLC does not set these conditions and does not collect any amount on behalf of the restaurant.
The Personal Assistant Plan has no minimum term and can be cancelled at any time, free of charge.
If the customer cancels during the 3-day trial, no further amount is charged and the plan ends at the end of the trial. If the customer cancels after the trial, no further monthly charge is made and the plan stays available until the end of the month already paid.
To avoid the next charge, the cancellation must be made before the next renewal date. After the trial, a reminder is sent by email three (3) days before each renewal charge, with a link to cancel.
The Magazine has no minimum term and can be cancelled at any time, free of charge.
Billing begins seven (7) days after sign-up. If the customer cancels within these seven (7) days, nothing is charged. If the customer cancels later, no further charge is made, and the editions already delivered remain available.
Customers are invited to use the chat as a priority for any request.
Every cancellation is confirmed immediately on screen and by email, with the end-of-service date.
No cancellation fee or penalty is ever charged. The Personal Assistant Plan and the Magazine are independent: cancelling one does not cancel the other. Cancelling the Personal Assistant Plan does not cancel any booking request already submitted.
Consumers have a fourteen (14) day right of withdrawal, starting on the day after the purchase is confirmed, without giving any reason. To withdraw, the customer sends a clear statement of their decision by chat, from the user space, by email to contact@assistom.com, or using the withdrawal form annexed to the Terms & Conditions.
Booking requests are handled immediately after payment, at the customer’s express request. Once a request has been handled, the right of withdrawal no longer applies to its booking request fee.
For the Personal Assistant Plan, if the customer asked for the plan to start during the withdrawal period, they remain liable for the share of the service already provided before withdrawal. For the Magazine, the right of withdrawal ends once delivery of an edition has started, if the customer gave express prior consent and acknowledged the loss of this right.
Accepted refunds, whether under the right of withdrawal or following an error by Assistom, are made within fourteen (14) days of the request, using the original payment method.
For any question about cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@assistom.com.