Terms of Payment

These Terms of Payment explain how the Assistom services are priced, charged, renewed, cancelled and refunded. They complete the Terms & Conditions and the Cancellation & Refund Conditions. Assistom is operated by Novalane Operations LLC.

All prices are in US dollars (USD). The amount charged is always the one shown and accepted at checkout.

Three offers are available: restaurant booking requests, charged $3 per request at checkout with no renewal; the Personal Assistant Plan, charged $1 for a 3-day trial and then $69.99 per month until cancelled; and the Magazine, at a maximum of $7.60 per month, billed from the seventh (7th) day after sign-up, until cancelled. Each offer is described below.

2.1 Restaurant booking requests

A booking request fee of $3 is paid at checkout for each restaurant request. It pays for handling the request (checking availability and attempting the booking) and is due whether or not a table can be confirmed. No plan or commitment is required. The fee does not include the price of the meal or any deposit requested by the restaurant, which are paid to the restaurant directly.

At checkout, the customer can instead start the Personal Assistant Plan (section 2.2). The booking request fee is then not charged for that request, and only the trial price of the plan is charged.

2.2 Personal Assistant Plan

The Personal Assistant Plan is an optional monthly plan. It removes the booking request fee on every request and gives priority assistance for restaurant bookings and any other everyday request.

• Trial: the plan starts with a 3-day trial charged at $1 at checkout.
• After the trial: unless cancelled before the trial ends, the plan renews automatically at $69.99 per month. The first monthly charge is made on the day the trial ends, then on the same date every month.
• Cancelling during the trial: no further amount is charged.

2.3 Magazine

The Assistom Magazine is an optional digital publication, delivered weekly.

• Price: a maximum of $7.60 per month.
• Start of billing: billing begins seven (7) days after sign-up. The Magazine then renews automatically until the customer cancels it.
• Payment schedule: the frequency of payments may vary, in accordance with the payment schedule agreed upon at sign-up.
• Cancelling within the first seven (7) days: nothing is charged.

2.4 Combining offers

The Personal Assistant Plan and the Magazine are separate. They can be taken on their own or together, and each has its own billing. Cancelling one does not cancel the other. A customer on the Personal Assistant Plan is not charged the booking request fee.

• Booking request fee: at checkout, each time a request is submitted. It is due whether or not the booking can be confirmed.
• Personal Assistant Plan: $1 at checkout, then $69.99 on the day the trial ends and on the same date every month.
• Magazine: nothing at sign-up; billing begins seven (7) days after sign-up, according to the payment schedule agreed upon at sign-up, up to $7.60 per month.

The Personal Assistant Plan renews automatically every month, and the Magazine according to the payment schedule agreed upon at sign-up, until cancelled.

After the trial, Assistom sends a reminder by email three (3) days before each Personal Assistant Plan renewal charge. The reminder shows the amount, the charge date and a link to cancel. Receipts for every charge are available in the user space.

Payments are made by bank card (Visa, Mastercard) through a secure payment provider. Novalane Operations LLC does not store full card details.

All charges appear on the customer’s bank statement as ASSISTOM.COM.

The customer must provide valid card details at checkout. These details are used only for the purchases and renewals accepted by the customer.

If a customer does not recognise a charge or has a question about it, they are invited to contact Assistom through the chat or at contact@assistom.com before contacting their bank, so that the situation can be checked and resolved quickly.

In the event of a failed charge, whether an expired card, a declined transaction, insufficient funds or any other reason, Novalane Operations LLC reserves the right to notify the customer and to suspend access to the service concerned pending regularisation. The customer remains liable for any amounts due. No late-payment fee is charged by Novalane Operations LLC. Fees charged by the customer’s bank remain outside Novalane Operations LLC’s control.

The Personal Assistant Plan and the Magazine have no minimum term and can be cancelled at any time, free of charge, via the cancellation form on the Manage Plan page, via the chat on the Website, or from the user space through the chat available in the account.

• Personal Assistant Plan during the trial: no further charge.
• Personal Assistant Plan after the trial: no further charge. The plan stays available until the end of the month already paid.
• Magazine: no further charge. If cancelled within seven (7) days of signing up, nothing is charged at all.

Cancellation is confirmed immediately on screen and by email, with the end-of-service date. Full details are in the Cancellation & Refund Conditions.

• Booking request fee: not refunded if the booking cannot be confirmed, as it pays for handling the request. It is refunded in full in the event of an error by Assistom (e.g. a duplicate charge or a request that was never handled).
• Right of withdrawal: consumers can withdraw within fourteen (14) days, starting on the day after the purchase is confirmed, as set out in the Terms & Conditions.

Refund requests can be made by chat, from the user space or by email to contact@assistom.com. Accepted refunds are made within fourteen (14) days, using the original payment method.

Novalane Operations LLC may change its prices. Any change to the price of the Personal Assistant Plan or the Magazine applicable to an active plan is subject to prior notice to the customer by email. The customer can cancel before the new price takes effect. Prices already accepted for a current period are not changed.

Invoices and payment confirmations are available in the user space and can be sent on request.

Payments are processed by a specialised payment provider using encrypted, secure protocols in line with card industry security standards.

For any question about payments, plans, cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@assistom.com.