Frequently asked questions

Assistom reserves your table at any restaurant that accepts bookings, whether it’s listed on a booking platform, takes reservations on its own website, or can only be reached by phone. You tell us what you’re after; we secure the confirmation.

Any restaurant that accepts reservations, from well-known city addresses to small places in the countryside. Only walk-in restaurants that take no reservations at all are out of reach.

Those platforms only list their partner restaurants. Assistom checks every online booking channel at once, and phones the restaurant itself when there is no way to book online.

If we can get in touch with a restaurant, Assistom can book it. Enter where you are, or the name of a restaurant, in the booking engine to see what’s available around you.

No. Assistom has no affiliation or partnership with any restaurant. Our role is that of an intermediary: we handle the booking between you and the restaurant. Assistom does not operate restaurants and is not liable for errors or omissions by third-party providers.

Type a restaurant name or your criteria, such as cuisine, area, time and party size, in the booking engine. Assistom takes care of the booking and sends you a confirmed reservation.

Most tables are confirmed within minutes. A phone-only restaurant can take a little longer while we reach it. The confirmation reaches you by email and in your account.

Yes. We call the restaurant for you and secure the table, just as you would, without you waiting on hold.

We suggest the best available alternatives that fit your criteria straight away, ready for you to confirm.

Yes. Message us in the chat or reach us through the Contact page and we handle it with the restaurant. The restaurant’s own conditions apply, including any deposit or no-show fee.

It is the step up from a single booking: no booking fees at all, your requests always at the top of our list, and a Personal Assistant who books any service for you, not just restaurants: transport, a hairdresser, a gardener and more.

Yes, $3 per reservation request, charged at checkout. It is displayed in the booking engine and again in the price breakdown before you pay, and nothing else is added. Members of the Personal Assistant Plan pay no booking fee.

Yes. Before any payment, the checkout screen spells out each amount, including the booking fee.

With a Visa or Mastercard credit or debit card. A secure payment provider handles the payment, and your full card details are never stored by us.

Look for ASSISTOM.COM. If a charge looks unfamiliar, write to contact@assistom.com before calling your bank and we will sort it out quickly.

All prices are displayed and charged in US dollars (USD). The amount charged is always the one you accepted at checkout.

The trial costs $1 today and lasts 3 days. Unless you cancel before it ends, the plan carries on at $69.99 per month, with the first monthly charge on the last day of the trial and the next ones on the same date every month. Cancel whenever you like.

We do. Ahead of each renewal you get an email stating how much will be charged, on which date, plus a link to cancel.

Head to your account at app.assistom.com: every payment you’ve made and its receipt are listed there.

It is. Every page of the site is served over HTTPS, and your card details go to a certified payment provider that processes the payment.

Fill in the cancellation form on the Manage Plan page or ask us in the chat. You get an on-screen and email confirmation showing when your service ends.

Cancel during the trial and you won’t pay anything else: your plan simply closes on the trial’s last day. Cancel after the trial and the monthly charges stop, while your access runs until the end of the month you’ve paid for. No minimum commitment, no fee for leaving: just make sure you cancel ahead of your next renewal date so the following charge isn’t taken.

Use the cancellation form on the Manage Plan page or the chat. If you cancel within 7 days of signing up, you pay nothing. Cancelling the Magazine does not cancel the plan, and the other way round.

The booking fee covers the work on your request, checking availability and trying to book, so it is not refunded when no table is available. If we get something wrong, like a duplicate charge or a request we never handled, let us know in the chat and we will correct it.

As soon as your payment goes through, we send you an email with a link to create your password or sign in directly. Your account then lives at app.assistom.com.

Use "Forgot password" on the login page. No email? Look in your spam folder, or contact us at contact@assistom.com.

The history of your requests with dates, details, amounts and status, your plan, your receipts, and the chat with your assistant.

You can edit them yourself in the account information section. If you prefer, send us the changes and our team takes care of it.

Write to contact@assistom.com using the subject line “Delete my account”. Your data is then erased in line with our Privacy Policy.

The chat on our website answers you straight away. You can also reach us through the contact form on the Contact page.

Our team is here 7 days a week, 9am–7pm.

Start with the chat on the website, it is the quickest. You can also use the contact form on the Contact page or email contact@assistom.com.

Have a look in your spam folder and in your account. Still nothing? Contact us and we will resend it.